Refund policy

At TORZY, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.

Refund Eligibility

Refunds are available within 15 days of receiving your item(s). To qualify for a refund:

  • Items must be unused, in the same condition as received, and in their original packaging.
  • Proof of purchase (such as an order confirmation or receipt) is required for refund or return processing.

Return Process

  1. Contact Customer Service
    Email us at torzyshop@outlook.com with your order details and the reason for the return.
  2. Shipping and Handling
    Customers are responsible for covering the shipping costs for returning the item unless the item is damaged or defective.
  3. Return Address
    Return instructions and the address will be provided after contacting customer service.

Damaged or Defective Items

If the product received is defective or damaged, please contact us within 7 days of delivery.

  • Provide a photo of the damaged or defective item.
  • We will arrange a replacement or a full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized items
  • Gift cards and vouchers
  • Final sale or clearance items

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds:
    Processed within 7–10 business days to your original payment method.
  • Rejected Refunds:
    If items are found ineligible, we will notify you via email.

Late or Missing Refunds

If you have not received your refund within the stated processing time:

  • Check your bank account.
  • Contact your credit card company or bank for processing delays.
  • If the issue persists, please contact us at torzyshop@outlook.com.

Â