Shipping policy
At TORZY, we aim to deliver your orders quickly and efficiently across India. This Shipping Policy outlines our shipping process, timelines, and important details regarding your order delivery.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- You will receive an order confirmation email once your order is successfully placed.
Shipping Time
- Estimated delivery time is 5–10 business days depending on your location.
- Delivery times may vary due to unforeseen circumstances such as weather, courier delays, or high demand periods.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- We may offer free shipping on selected products or promotional offers.
Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your order using the provided tracking details.
Delivery Issues
- Please ensure that your shipping address and contact details are accurate.
- TORZY is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Delayed or Lost Orders
- If your order is delayed beyond the expected delivery time, please contact us.
- In case of lost shipments, we will investigate with the courier partner and provide a suitable resolution.
Damaged Packages
- If you receive a damaged package, please contact us within 48 hours of delivery.
- Provide clear photos of the package and product for verification.